desh77 Privacy Policy

1. Who We Are

desh77 ("we", "us", "the platform") operates the online gaming platform available at desh77.io. desh77 is the data controller responsible for the personal data of all registered players on the platform. This means desh77 determines the purposes and means of processing your personal data and is accountable for how that data is handled.

If you have any questions about this Privacy Policy or about how desh77 handles your personal data, you can contact the desh77 data team at any time at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2. Data We Collect

desh77 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and from third parties such as payment processors and identity verification services. The table below summarises the main categories of data desh77 collects.

3. How We Use Your Data

desh77 uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main purposes for which desh77 processes your personal data are:

• Account management: To create, maintain, and manage your desh77 player account, including processing your registration, verifying your identity, and managing your account settings.
• Payment processing: To process deposits and withdrawals on desh77, verify payment methods, and maintain accurate financial records.
• Game delivery: To provide access to games on desh77, record game results, calculate winnings, and maintain game history in your account.
• Legal compliance: To comply with anti-money laundering (AML) obligations, age verification requirements, and other legal and regulatory requirements applicable to desh77.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on desh77.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your desh77 account.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: To analyse usage patterns on desh77 and improve the platform's features, performance, and user experience.
• Marketing communications: To send you promotional offers and updates about desh77, where you have consented to receive such communications. You can opt out at any time.

4. Legal Basis for Processing

desh77 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing that is necessary to provide the desh77 service to you under the Terms and Conditions you agreed to at registration — for example, processing your deposits and withdrawals, or maintaining your game history.
• Legal obligation: Processing that desh77 is required to carry out under applicable law — for example, identity verification under anti-money laundering regulations, or age verification under gaming regulations.
• Legitimate interests: Processing that is necessary for desh77's legitimate business interests, where those interests are not overridden by your rights — for example, fraud detection, platform security, and platform improvement analytics.
• Consent: Processing that is based on your explicit consent — for example, sending you marketing emails or SMS messages about desh77 promotions. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

desh77 does not sell your personal data to any third party. desh77 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: bKash, Nagad, Rocket, and bank partners, for the purpose of processing your deposits and withdrawals on desh77.
• Identity verification providers: Third-party KYC service providers who assist desh77 in verifying player identities and complying with AML obligations.
• Game providers: Licensed game software providers whose games are available on desh77. These providers may receive anonymised gameplay data for technical and audit purposes.
• IT and hosting providers: Cloud infrastructure and hosting providers who store and process desh77 platform data on our behalf, under strict data processing agreements.
• Legal and regulatory authorities: Government agencies, law enforcement, or regulators where desh77 is legally required to disclose information — for example, in response to a court order or regulatory investigation.

6. Cookies and Tracking

desh77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit desh77.io.

Types of Cookies Used by desh77

• Essential cookies: Required for the desh77 platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences on desh77, such as your language setting and display preferences. These improve your experience but are not strictly necessary.
• Analytics cookies: Help desh77 understand how players use the platform — which pages are visited most, where players encounter problems, and how the platform can be improved. Data collected is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content about desh77 to you. These are only set with your consent and can be disabled at any time through your browser settings.

You can control cookies through your browser settings. Disabling essential cookies will affect the functionality of desh77. Disabling other cookies will not prevent you from using the platform but may affect your experience.

7. Data Retention

desh77 retains your personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods applied by desh77 are:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with standard AML record-keeping requirements.
• Financial transaction records: Retained for 7 years from the date of the transaction, as required by financial regulations.
• KYC verification documents: Retained for 5 years after account closure or the end of the business relationship.
• Customer support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage logs: Retained for 12 months on a rolling basis, then deleted or anonymised.
• Marketing consent records: Retained for as long as you remain subscribed, plus 2 years after unsubscription as evidence of consent.

When data is no longer required, desh77 deletes it securely or anonymises it so that it can no longer be linked to you as an individual.

8. Data Security

desh77 takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data in transit between your device and desh77's servers.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls ensuring that desh77 staff can only access data necessary for their specific role.
• Regular security audits and penetration testing of the desh77 platform.
• 24/7 monitoring for suspicious activity, unauthorised access attempts, and potential data breaches.
• Secure, access-controlled data centres with physical security measures.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, desh77 will notify you without undue delay and will take immediate steps to contain and remediate the breach.

9. Exercising Your Rights

You can exercise any of your data rights — access, rectification, erasure, portability, objection, or withdrawal of consent — by contacting the desh77 data team at [email protected]. Please include your registered email address and a clear description of your request.

desh77 will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case desh77 will notify you of the extension and the reason for it within the initial 30-day period.

desh77 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive. In such cases, desh77 may charge a reasonable administrative fee or decline to act on the request, and will explain the reason for doing so.

10. Children's Privacy

desh77 is strictly an 18+ platform. desh77 does not knowingly collect personal data from anyone under the age of 18. If desh77 discovers that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.

If you believe that desh77 may have inadvertently collected data from a person under 18, please contact [email protected] immediately. desh77 takes underage access extremely seriously and will act on any such report without delay.

11. Changes to This Privacy Policy

desh77 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how desh77 processes your personal data, desh77 will notify registered players by email before the changes take effect. Your continued use of desh77 after any update constitutes acceptance of the revised Privacy Policy.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by desh77, please contact:

• Email: [email protected]
• Subject line: Privacy Request – [your registered email]
• Response time: Within 5 business days for general enquiries; within 30 days for formal data rights requests

For questions about responsible gaming or self-exclusion, please visit desh77 Responsible Gaming. For the full terms governing your use of the platform, please visit desh77 Terms and Conditions.